Terrible Service – Over 30 Days Without Internet, No Accountability.

I’ve been a customer of VOX Telecom for over 2 years, and I’m extremely disappointed with the terrible service I’ve received recently. I requested a new internet line to be provisioned at the new unit I was moving to — a fairly standard request — but instead, I was left without internet for over 30 days.

As someone who works from home, this had a serious impact on my productivity and finances. I’ve had to waste airtime repeatedly calling support, and I’ve spent unnecessary money working from restaurants just to stay connected. Every single day, I would call and ask for an update, only to receive vague, inconsistent, or completely useless responses that left me with more questions than answers.

What made things even worse was the constant change in support agents, each one would give me a completely different story. There was clearly no internal coordination or ownership of my case, which made the entire process chaotic and incredibly frustrating.

Out of desperation, I ended up contacting the Fibre broker(Vumatel) myself multiple times and even went as far as setting up conference calls between the broker and VOX Telecom just to move things along. Shockingly, even during these calls, the ISP team seemed confused and unaware of what steps to take, showing a total lack of preparation and professionalism.

This level of service is unacceptable, especially from a provider I’ve trusted for years. I expected far better, and this experience has left me completely discouraged with VOX Telecom. This experience has left me questioning whether I can continue to trust VOX Telecom going forward.