Terrible Service on Fibre to home with Vox and Vodacom

Sadly I have no choice but to write this review. After 2 years of no problems with Vox using Fibre to the homes with frogfoot. I found myself moving to another complex within Burgundy estate. I previously had Vox with frogfoot and had no issues whatsoever. However I honestly cannot say the same since moving and having to make use of Vodacom through Vox as its the only option in my new complex. Since using Vodacom I have had issues with the Fibre going down every two months. Every time I escalate to Vox there are no answers as to what is happening to my Fibre and when it will be fixed by Vodacom. Its now the 17 Feb and I have had no Fibre at home since the 12th of Feb. I have called twice a day to the Vox support line and still nobody has come out to fix my Fibre. All they do is say they will escalate the issue to Vodacom but then nothing. I have had no Fibre for 6 days now. And I am definitely not recommending this service provider to anyone moving into Burgundy estate. All I have done is waste my time ,money and energy on calls,buying data to work from home and constant emails to Vox and still no feedback on when my Fibre line will be fixed. I will be taking my business to another company