Terrible service in restoring network

Internet service down and not repaired within the allocated SLA. When the guy came he **** and said he tried to call me before Christmas. My call log showed one missed call that was 5 min old for when he was at my gate. So bad service plus lies. I tried to cancel and was told about a cancelation fee. Oh, that is pure insanity to want to make me pay a cancelation when you don't provide me service to begin with. Blame is placed on other service providers and I'm being told about December and skeleton staff. I don't care. Your finance department seems to be working very well when it's time to take my money. Put the same effort in enduring my network is fine. SIES.