mM
malingabj M
1 reviews | Active since Feb 2013
10 Jan 2022, 09:27
Terrible service from VOX, which is the provider for real broadband solutions
On 6 January 2022 I was informed by real broadband solutions that a technician from Vox will contact me for installation of wifi. I explained that I ought to have commenced working from home on 4 January 2022. I was also told that the technician was calling my old cellphone number yesterday however I provided the new number on 8 December 2021. t's the end of the day I still have not received a call from Vox. I have been following up since yesterday and from 7am this morning however I have not been contacted. I further explained that I have had this experience before where I ended up going through the weekend without service. Next thing they will come and tell me they can't connect or complete the installation due to some error or cables whereas if they came earlier such would have been avoided.
I am informed that the infrastructure provider is Openserve
Helpful (0)
Replies (9)0
Replies (9)mM
malingabj M's updateReviewer Update
10 Jan 2022, 15:38Good day
I received a call yesterday from *** and was advise the installation will be done today by 12 and i received confirmation text message of the appointment.
I am still waiting. I have been waiting for 5 days it's the end of the day. I was supposed to be working from home or you are awaiting that I lose my job?
Such terrible service in my life I have never experienced until now. Metro Fibre was better that this Vox. I will publish this on all social media platforms for awareness. You have my number if you still claim you were given incorrect numbers by real broadband even after you called yesterday my number is ***
I received a call yesterday from *** and was advise the installation will be done today by 12 and i received confirmation text message of the appointment.
I am still waiting. I have been waiting for 5 days it's the end of the day. I was supposed to be working from home or you are awaiting that I lose my job?
Such terrible service in my life I have never experienced until now. Metro Fibre was better that this Vox. I will publish this on all social media platforms for awareness. You have my number if you still claim you were given incorrect numbers by real broadband even after you called yesterday my number is ***
mM
malingabj M's update10 Jan 2022, 15:38
Reviewer Update
Good day
I received a call yesterday from *** and was advise the installation will be done today by 12 and i received confirmation text message of the appointment.
I am still waiting. I have been waiting for 5 days it's the end of the day. I was supposed to be working from home or you are awaiting that I lose my job?
Such terrible service in my life I have never experienced until now. Metro Fibre was better that this Vox. I will publish this on all social media platforms for awareness. You have my number if you still claim you were given incorrect numbers by real broadband even after you called yesterday my number is ***
I received a call yesterday from *** and was advise the installation will be done today by 12 and i received confirmation text message of the appointment.
I am still waiting. I have been waiting for 5 days it's the end of the day. I was supposed to be working from home or you are awaiting that I lose my job?
Such terrible service in my life I have never experienced until now. Metro Fibre was better that this Vox. I will publish this on all social media platforms for awareness. You have my number if you still claim you were given incorrect numbers by real broadband even after you called yesterday my number is ***
Vox Telecom's replyOfficial
11 Jan 2022, 07:10Good day Busi
Thank you for your post.
Kindly provide us with your Vox account details or Vox order number in order for us to assist.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Thank you in advance - Vox
Thank you for your post.
Kindly provide us with your Vox account details or Vox order number in order for us to assist.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Thank you in advance - Vox
Vox Telecom's reply11 Jan 2022, 07:10
Official
Good day Busi
Thank you for your post.
Kindly provide us with your Vox account details or Vox order number in order for us to assist.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Thank you in advance - Vox
Thank you for your post.
Kindly provide us with your Vox account details or Vox order number in order for us to assist.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Thank you in advance - Vox
mM
malingabj M's updateReviewer Update
11 Jan 2022, 08:24Dear customer, BUSI *** VOX TELECOMMUNICATIONS (PTY) LTD Your appointment is scheduled for the 10-JAN-22 for ref no: *** if you are unavailable, please reply to the SMS and quote the reference. Standard SMS rates apply.WRONG CN ***// ***// BUSI /***/ WIERDA GLEN VILLAS
mM
malingabj M's update11 Jan 2022, 08:24
Reviewer Update
Dear customer, BUSI *** VOX TELECOMMUNICATIONS (PTY) LTD Your appointment is scheduled for the 10-JAN-22 for ref no: *** if you are unavailable, please reply to the SMS and quote the reference. Standard SMS rates apply.WRONG CN ***// ***// BUSI /***/ WIERDA GLEN VILLAS
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malingabj M's updateReviewer Update
11 Jan 2022, 08:31I received a call yesterday from someone who now says they were given a wrong unit number and they will correct and have installation done by Friday. I informed them that I cannot wait that long I have been waiting since last week and I'm expected to work from home. I don't understand how it went from incorrect contact number to incorrect unit number when all the information is on the form I completed. I am highly disappointed. If I don't have someone here by 12 I need my refund to seek alternatives
mM
malingabj M's update11 Jan 2022, 08:31
Reviewer Update
I received a call yesterday from someone who now says they were given a wrong unit number and they will correct and have installation done by Friday. I informed them that I cannot wait that long I have been waiting since last week and I'm expected to work from home. I don't understand how it went from incorrect contact number to incorrect unit number when all the information is on the form I completed. I am highly disappointed. If I don't have someone here by 12 I need my refund to seek alternatives
mM
malingabj M's updateReviewer Update
11 Jan 2022, 08:52I have provided the ref no please respond urgently
mM
malingabj M's update11 Jan 2022, 08:52
Reviewer Update
I have provided the ref no please respond urgently
mM
malingabj M's updateReviewer Update
11 Jan 2022, 09:00Is that text message not from you? Please confirm. I need wifi urgently or I will lose my job
mM
malingabj M's update11 Jan 2022, 09:00
Reviewer Update
Is that text message not from you? Please confirm. I need wifi urgently or I will lose my job
mM
malingabj M's updateReviewer Update
11 Jan 2022, 11:42I am awaiting confirmation that the text is not from your or your technicians. Do you not provide service to real broadband solutions? If you do the noble thing is to contact them and give them my name you can speak to Ofentse or Rea they know my struggle they are also aware of this complaint. I need a response I'm still waiting for someone to come install the wifi
mM
malingabj M's update11 Jan 2022, 11:42
Reviewer Update
I am awaiting confirmation that the text is not from your or your technicians. Do you not provide service to real broadband solutions? If you do the noble thing is to contact them and give them my name you can speak to Ofentse or Rea they know my struggle they are also aware of this complaint. I need a response I'm still waiting for someone to come install the wifi
mM
malingabj M's updateReviewer Update
11 Jan 2022, 12:48Can this issue be resolved already? Courtesy of a response will be appreciated.
mM
malingabj M's update11 Jan 2022, 12:48
Reviewer Update
Can this issue be resolved already? Courtesy of a response will be appreciated.
mM
malingabj M's updateReviewer Update
13 Jan 2022, 13:46This matter is not yet resolved I am awaiting someone to bring the router no one is telling me when same will be delivered.
mM
malingabj M's update13 Jan 2022, 13:46
Reviewer Update
This matter is not yet resolved I am awaiting someone to bring the router no one is telling me when same will be delivered.