Terrible Service From Vox Telecoms

In or around June 2024 I signed up with Vox and within two weeks my line was up and running.

During this period, their after sales service was terrible. At contract inception they listed the payment date as the 15th of every month which coincides with my pay date. However, two months into the contract, they reneged on this arrangement and demanded payment on the last day of each month. I obliged to their demand. I also visited their offices in Bloemfontein and their service staff was very dismissive, had a rude attitude and were unwilling to assist in resolving this matter.

In 2025, my internet connection was very unstable and I reported this to Vox. They took two days to get back to me and advised me that the lead time for a technician to come to my premises to diagnose the matter is 2 weeks to one month. One year into the contract I proceeded to cancel the contract by way of a one month notice. (ps My account was fully up to date and I gave them their entitlement of a 30 day notice period of cancellation).

A few weeks after cancellation they advised me that I would need to return their fibre router infrastructure to which I agreed without protest - I further advised them that they are welcome to send the courier to come to collect as that was the agreed arrangement at contract inception.

On a subsequent day they called me and requested that I take the infrastructure to a Postnet facility for couriering - to which I agreed and advised them that I am unavailable for this purpose as I am out of town for a two month period but they proceeded to give me Postnet voucher that expired 7 days after that call and they further advised me that if I do not deliver the infrastructure to PostNet within 7 days then I will have to courier the items at my own expense - I proceeded to protest this and advise them once again that I am unable to deliver these items within the time period because I am away on work for an extended period.

The next time I heard from Vox was through a letter of demand. Vox has since handed over this account to their collector - Nimble Credit Solutions inspite of not having given me sufficient opportunity to hand bank their infrastructure.

I have sent countless emails to Vox and Nimble Credit Solutions explaining the issue at hand and requesting that they assist to resolve the matter and send me recordings of all calls that I have had with them seeking to resolve this matter. They have not responded to a single email and their debt collector is harassing me for money that I do not owe.

Thanks Funokuhle Nhlapo (Bloemfontein)