Terrible service from VOX: not customer friendly at all

Terrible service from VOX: not customer friendly at all. I have logged in multiple tickets, followed up regularly but sent from pillar to post. Long phone calls, transferred to multiple departments, empty promises. Signed up at the beginning of the month - received a router, which appears to be malfunctioning. I requested on-site assistance, was promised a technician would would contact me. Despite numerous follow ups - days later, I am still waiting. No service at all, and I am sure I will get billed. I so regret joining VOX, and keen to cancel as soon as possible. Latest ticket number VOX***4.