Terrible service from vox

Extremely bad after sales service.

My dog broke the fibre cable out of the fibre box. I then phoned the service helpline. I explained to them that I tried emailing them images of the damage and that the E-mails aren't going through to them, due to the internet being down. He then says sorry sir we can only help once you've sent the emails. So now please tell me how the f!%k do I do that?