TERRIBLE SERVICE FROM VOX

Three months ago Ian sold us a contract and after we bought it he never got back to us in regards to porting our number to their network. A guy named Sean from IT told us that he had escalated the matter to his manager but no one responded until we got a number for Dean who doesn't even pick up our calls. We thought it was communication breakdown and decided to create a WhatsApp group where they could all see our complaint and sort out the matter at hand. It is now 3 months our line hasn't been ported and we already cancelled our Neotel account. Our clients are struggling to get hold of us and we are paying a large amount for adverti*****t only for the clients to get to an unavailable number. We spoke to a lady Tumi and she told us that it will take 21 days for the porting to happen? How because it is more than 21 days - its 3 months already! I have seen bad service but this is worse because its spoiling our business.