Terrible service from Vox

I signed up with Vox Telecommunications at the beginning of April 2025, and their service has been more than shocking so far.

I have had 17 days of poor wifi. I decided to buy extenders in the hope of improving the situation. The technical team came very quickly to do the assessment and they sent out a quote for the extenders.

I paid immediately for those extenders, but now there is no progress on my order.

I have contacted Vox several times in the last few days to find out what the issue is, and the explanations do not make sense. Yesterday, I was informed that my order was at "credit vetting". I explained that I had purchased the extenders outright, so there was no credit to be vetted. The status was then updated to "technical approval".

I spoke to someone in the technical team and they informed me that my information is being checked and that's the latest with my order.

This makes no sense. I am an existing customer and FICA was done when I opened my account at the beginning of April. What is being checked now? Why are the checks being done after I was invoiced and paid for the extenders? If checks needed to be done, surely this should have been done upfront?

I am yet to receive a coherent response from Vox and I am irritated. I have been invoice for the full month for the wifi service, yet we don't actually have wifi throughout the house. In addition, I have paid for extenders and those are not being delivered for reasons that don't make sense.

I have sent emails regarding this, and those emails are not being responded to. And when I contact the WhatsApp line, my query is transferred from one department to the next.

This is a simple purchase of wifi extenders, so why is Vox struggling to execute this?