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TK
Tania K

1 reviews | Active since Dec 2025

22 Dec 2025, 10:04

Terrible service from PBO Department

No service as from 9 December without resolution as of 22 Dec

0
Replies (6)
Vox Telecom
Vox Telecom's reply22 Dec 2025, 10:17
Official
Good day, Tania 

Thank you for your review. 

Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 

 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox  

TK
Tania K's update23 Dec 2025, 08:09
Reviewer Update
The Project team was indeed in contact with me, however still no fibre...looks like I am going to spend Christmas without data, and the Whole family is visiting...therefore not Netflix to occupy the little ones. to make things even worse is that I have now received my invoice for a month that NO service was given ...NICE!!
Vox Telecom
Vox Telecom's reply23 Dec 2025, 08:37
Official
Hi Tania

Our onsite team is trying to reach you, please advise on a convenient time or alternate number?
we did send a credit request to accounts.

Regards
TK
Tania K's update02 Jan 2026, 11:44
Reviewer Update
Ok so the onsite team was at my residence...only to confirm that the fibre is still not working. It is now the 2nd of January 10 days later and still NO fibre.
Vox Telecom
Vox Telecom's reply02 Jan 2026, 11:56
Official
Good day Tania K, 

Thank you for your feedback.

We have added it to the existing escalation and further feedback will be provided soonest.

Kind regards,

Vox
Vox Telecom
Vox Telecom's reply06 Jan 2026, 14:29
Official
Good day Tania K,

We appreciate your patience until resolution. 
We have received confirmation that you have been assisted accordingly.

Your link is up and a credit has been passed.

Please feel free to reach out to us on *** / *** if further assistance is required.


Kind regards,