TERRIBLE SERVICE FOR WIFI INSTALLATION
On 6 January 2022 I was informed by real broadband solutions that a technician from Vox will contact me for installation of wifi. I explained that I ought to have commenced working from home on 4 January 2022. I was also told that the technician was calling my old cellphone number yesterday however I provided the new number on 8 December 2021. t's the end of the day I still have not received a call from Vox. I have been following up since yesterday and from 7am this morning however I have not been contacted. I further explained that I have had this experience before where I ended up going through the weekend without service. Next thing they will come and tell me they can't connect or complete the installation due to some error or cables whereas if they came earlier such would have been avoided.
I am informed that the infrastructure provider is Openserve
Thank you for your post.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for your post.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly.
Thank you in advance
Vox