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Stephen S

1 reviews | Active since Oct 2020

14 Dec 2022, 15:11

Terrible service

Business Fibre down for 2 days !! No Feedback No urgency to rectify issue 15 mins on hold to speak to a support person Keep on saying they are escalating ????

0
Replies (5)
Vox Telecom
Vox Telecom's reply14 Dec 2022, 15:41
Official
Good day,  Stephen S
 
Thank you for your post. 

Kindly note that the details of your complaint has been sent to the support team for assistance. 
 
We will investigate the matter and provide feedback to you soonest.

Kind Regards, 
Vox 
SS
Stephen S's update14 Dec 2022, 16:12
Reviewer Update
Thank you for your reply but I am amazed that in this day and age it can take 2 days to try and rectify a fibre issue ????
SS
Stephen S's update14 Dec 2022, 16:19
Reviewer Update
what exactly has been done to rectify the issue ????????????
SS
Stephen S's update15 Dec 2022, 08:16
Reviewer Update
Good Morning , I have been on hold for 15 mins !!! to try and speak to a support person
Vox Telecom
Vox Telecom's reply19 Dec 2022, 13:54
Official
Good day, Stephen S
 
Thank you for your patience while this matter was being investigated.
 
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox