NC
Nkosi C
1 reviews | Active since May 2024
15 May 2024, 15:24
Terrible Service Experience.
Firstly the Sales lady **** reactivation because she clearly did not understand, and the SP (Octotel) confirmed my understanding - as I was a new client but the service was being reconnected into my apartment so I qualified for the promo. Now services are suspended even though I’ve paid my invoice and even sent POP.
Their customer service experience has been deplorable, from chat to email to call. I regret signing up with them.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
15 May 2024, 15:44Good day, Nkosi
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 May 2024, 15:44
Official
Good day, Nkosi
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
NC
Nkosi C's updateReviewer Update
15 May 2024, 15:46It’s always the same generic response.
NC
Nkosi C's update15 May 2024, 15:46
Reviewer Update
It’s always the same generic response.
Vox Telecom's replyOfficial
21 May 2024, 08:26Good day, Nkosi
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply21 May 2024, 08:26
Official
Good day, Nkosi
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox