Terrible service, don't know what they are doing.

Simply taking over a line. Confirmed last week that I would receive the router well before the activation date from Marcel. I keep emailing him when things go south, no reply. Get calls from Vumatel last week to confirm they have the order. Multiple calls from Vox, checking details they already have, nobody has the info the pervious person used. Nothing happens on the due date, the line just dies. Tumi who calls me after I log a complaint (and only then) has no history, blames her colleagues, and promises to call back about the router. She does (at least :-) to check if I have received it. When I check the courier, it was handed to them today only well after I complained, in Elandsfontein. I'm in Cape Town... How do they survive as a business?