Terrible service

I am horrified at the service recieved by Vox Telecxom.

We placed a fibre order with Lisa Malinga in October 2020. We were told the order would take 7-14 working days to be completed. We waited, the weeks passed and no one contacted us to confirm or even begin the installation OR even to let us know if there was a delay. We were just left in the dark. Eventually we got tired of waiting anfd approached another service provider- IN NOVEMBER!!! They tried to start our order- but unfortunately VOX still has an order on our line- one they never fulfilled. We called Vox to cancel this order- 25 November 2020. They put the cancellation through- 26 November 2020. It is now 30th November 2020 and our line is still not available.

I called our account manager again Lisa Malinga- who then put me through to sales to ask them to cancel my line- sales then said no im in the wrong place- Lisa was meant ot help me. I told them she said she can't so they put me through to technical- who guess what!!! Could not help me!. They put me back through to sales who also said sorry- they can't help me, but apparently my line will only be released end of December 2020 because they reuire a 30 day notice period for cancellations!!!! Where the **** has that info been all this time???

Now Lisa isn't answering my calls- neither is her manager and I am still waiting for my line to be released as the installation was never done, because VOX has ****ty service.