Terrible service delivery

Our line got damaged last week and a temp fix was app****. It got damaged again and I logged a ticket Friday evening. I followed up Saturday and was told I'll receive feedback by COB. Nothing. I followed up again Sunday and was told I'll receive feedback by COB. Again nothing. Monday's follow up revealed that the ticket logged on Friday was closed. This without any action taken on it. They opened a new ticket and only sent someone on Tuesday. AFTER we advised that the line needs to be moved, they STILL went ahead and sent someone to inspect and tell us that he can't move it, someone else needs to. Today, Wednesday, after constant follow ups, we finally get a quote, make an immediate payment, and get told that someone will only come out on Thursday. I have been disputing this and no one even has the decency to respond to me. What absolute **** service! If this has been done right the first time then I wouldn't be without internet for almost a whole week!