WG
Wanda G
1 reviews | Active since Dec 2017
18 Oct 2022, 21:38
Terrible service
My fibre connection has been down since 13/10/22 I've called emailed and still nothing going. I am appalled by the service from vox telecoms as a customer I'm utterly disappointed
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
18 Oct 2022, 22:02Good day, Wanda G
Thank you for your post.
Kindly note that we have escalated your complaint to the Onsite Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Onsite Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply18 Oct 2022, 22:02
Official
Good day, Wanda G
Thank you for your post.
Kindly note that we have escalated your complaint to the Onsite Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Onsite Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Oct 2022, 11:39Good day Wanda G
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the Network Provider , Metrofibre reprovisioned the link and Vox router had been reconfigured by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the Network Provider , Metrofibre reprovisioned the link and Vox router had been reconfigured by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Oct 2022, 11:39
Official
Good day Wanda G
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the Network Provider , Metrofibre reprovisioned the link and Vox router had been reconfigured by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the Network Provider , Metrofibre reprovisioned the link and Vox router had been reconfigured by the onsite support team.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox