Terrible service

Was a masssive Vox fan until we moved to a new property 2 weeks ago. Since we moved, I haven't had any internet for 2 weeks now and have spent hours calling and following up and have not received 1 call from Vox regarding an update. Vox blames Vumatel, then Vumatell comes out and tells us there is nothing wrong with the line. Prince is supposedly our project manager and after 2 weeks when I get hold of him, he says sorry he was off sick and that's why I haven't heard from him. I also asked for his superior to call me and till today, nothing! If they don't sort out my internet today, I will be cancelling.