Terrible Service/Billing mistake at Vox Telecom

<p>With the recent fibre installation to my home, I was looking forward to signing up to a fast internet speed.</p> <p>I signed up for an Uncapped 50mb download/5mb upload speed - Vox incorrectly placed me onto a more expensive 50mb up and 50mb down package and promised to downgrade me immediately so that billing will not be incorrectly handled. I've now been paying for an incorrect package for 4 consecutive months and no matter how often this gets escalated the incorrect invoices keep coming.</p> <p>Furthermore, Vox was supposed to port my Telkom number to my new Vox Voice over IP number - for which apparently the Telkom line needs to stay active. I was told that I would need to keep my Telkom line active for 1 month. In October I sent all the requested documentation for number porting and to date, no number porting has been done. Consequently I've been paying both the Telkom and Vox Telecom account. </p> <p> </p> <p>I have proof of several emails and have spent a timeous amount on the phone trying to get this resolved with no luck at all.</p> <p> </p> <p>Had I known how terrible this experience with Vox Telecom would be I would have never considdered such an incapable Service provider</p>