VX
Viwe X
1 reviews | Active since Jun 2021
23 Sept 2023, 10:59
Terrible service at Vox
My fibre line has been down since yesterday, I sent an email to the helpline and received no response just a reference VOX***6. Now after calling and holding on the line for 25 minutes before getting assistance, I'm being told that I will be contacted in 72 business hours meaning this will be resolved on Thursday and today is Saturday. The email that was sent yesterday was neither read or responded to so this 72 business hours will start on Tuesday as Monday is a public holiday. My child missed her online exam yesterday due to this and there was no notification to say that there will be an outage. I am absolutely appalled by the service and the prioritization of customers.
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Replies (2)
Vox Telecom's replyOfficial
23 Sept 2023, 11:31Good day Viwe X,
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider, Octotel ( FNO *** )on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider, Octotel ( FNO *** )on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply23 Sept 2023, 11:31
Official
Good day Viwe X,
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider, Octotel ( FNO *** )on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider, Octotel ( FNO *** )on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
26 Sept 2023, 11:51Good day, Viwe X,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Octotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Octotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply26 Sept 2023, 11:51
Official
Good day, Viwe X,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Octotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Octotel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox