MG
Michelle G
1 reviews | Active since Feb 2013
19 Nov 2021, 06:19
Terrible service @ accounts dept
Accounts dept up to ****. Aloysia cannot bother to respond to emails, sends out statements late resulting in accounr seeming overdue, then proceeds to send out notixe of suspension with a 7 day period, actual suspension AND cancellation all on the same day. Terrible customer service. Also, the call back option is seemingly just for show. They DONT.
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Vox Telecom's replyOfficial
19 Nov 2021, 13:43Good day Michelle G
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply19 Nov 2021, 13:43
Official
Good day Michelle G
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox