Terrible Service And Support

In early February 2021 I ordered fibre for my business. After numerous e-mails and telephone calls, mostly initiated by me, I finally got Vox to install fibre to my business in June 2021. Connectivity was erratic and totally unsuitable for my business needs. I realised that Vox had installed a fibre to the home package instead of a business fibre package. I cancelled within a week of installation and never really used the service.

Nevertheless Vox billed me approximately R1500 for one month which I promptly paid. Now they insist on a further R2 700 penalty for early cancellation for a service that I NEVER used. I sent an email to Vox asking for someone to contact me to address this unfair situation. Nobody contacted me in respect of my query, instead Vox sent me a letter of demand for the R2 700. I waited almost 5 months for Vox to install fibre to my busines, I received a totally inadequate product, which I did not use, and I am being charged over R4000 for this. Pathetic! My advice to friends, family and colleagues is to stay away from Vox.