TM
Thulani M

1 reviews | Active since Mar 2025

11 Feb 2026, 15:24

Terrible Service and no Response

Warren, Rhetagan, Glen, Nikita

The names above are those of e 4 people who I have been dealing with since December and still my queries are not resolved! I honestly don't know what kind of a manager doesn't respond to customer emails.

I have asked on numerous occasions that someone contact me, because when I call them, I can't seem to get hold of them. This is the poorest service I have ever experienced in my entire existence.

I am literally having to beg Vox to have me is a customer. I am at my wits end. I will write a Hello Peter complain everyday if I have to.

0
Replies (2)
Vox Telecom
Vox Telecom's reply11 Feb 2026, 15:46
Official
Good day, Thulani M
 
Thank you for your post. 
 
 Kindly note that the details of your complaint has been sent to the Management team to assist. 
 
We will investigate the details of your complaint and provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply13 Feb 2026, 12:47
Official
 Good day, Thulani M  
  
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Account manager has made contact and assisted accordingly.


 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox