sM
senzekile M
1 reviews | Active since Dec 2014
20 Nov 2022, 18:35
Terrible service and no connection
No connection for close to 2 weeks now, no ETA, no workaround. You send an email nobody responds. Come month end they will take full subscription fee. We are expected to pay for a service we are not getting. I have to buy data that they will not reimburse. This is unacceptable and terrible customer service.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
20 Nov 2022, 21:34Good day Senzekile M, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply20 Nov 2022, 21:34
Official
Good day Senzekile M, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
sM
senzekile M's updateReviewer Update
21 Nov 2022, 12:25 Still no feedback, you have terrible customer service. I have been holding on the phone call, my airtime is finishing and then you drop my call when I want to be directed to the customer services department. Shame on you.
sM
senzekile M's update21 Nov 2022, 12:25
Reviewer Update
Still no feedback, you have terrible customer service. I have been holding on the phone call, my airtime is finishing and then you drop my call when I want to be directed to the customer services department. Shame on you.
Vox Telecom's replyOfficial
23 Nov 2022, 15:04Good day, Senzekile M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply23 Nov 2022, 15:04
Official
Good day, Senzekile M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox