Terrible service and communication

May because English is not my mother tongue then I do not understand it.

Vox send us a communication that confirms that the debit order was updated as per the request but 5 days down the line sends a conflicting communication maybe let me share what was sent in both instance:

this what was sent first after the request to update the debit order instruction:

We have updated Your Service Request, number VOX***0.

The updated comment to your request is as follows:

Good Day Siya Galada

Kindly advice How I can assist you.

Should you still require assistance, please send your request to ***

Kind Regards

Now 5 days later this commutation was sent:

Dear Siya Galada Please find attached the invoice and account statement for your Vox services. Your debit order is currently suspended, please email *** to request reactivation of your debit order, alternatively the debit order can be re-instated via the customer portal - https://customer.vox.co.za/login. Please ensure enough funds are available in the specified bank account on the debit date. Kind Regards, The Vox Team

Im not sure what needs to happen for the service to be reactivated now, its over 2 months with out service, maybe we need to submit blood tests, urine samples or do and ECG, I dont know. we are just not happy with all of this and how it was been happening.

Can please someone for the right department sort this thing out. and explain to us in laymen terms or simple English, What is goin on.