AJ
Alison J

1 reviews | Active since Oct 2014

10 Jan 2024, 15:18

Terrible service and account department

Vox's administration system is highly problematic. I discontinued their service due to its poor quality. Despite providing ample evidence of canceling the service well in advance, they initially claimed I owed around R2k. It took months for them to rectify this mistake and credit my account. Furthermore, they insisted I owed money for a modem I returned via courier, even though I supp**** the courier number multiple times. To my disbelief, they reported me to the credit bureau. I strongly advise staying away from Vox.

0
Replies (2)
Vox Telecom
Vox Telecom's reply10 Jan 2024, 16:01
Official
Good day, Alison

Thank you for your review.

Please note that the details of your complaint has been sent to the debtors team for assistance. 
 
We will make contact with you directly to assist with your complaint. 

 Kind Regards, 

Vox 
Vox Telecom
Vox Telecom's reply11 Jan 2024, 12:51
Official
Good day, Alison
  
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.  
 
The hardware was booked back and the necessary amendments have been made on your Vox Account.

Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
 Vox