CVdM
Charissa Van der Merwe
1 reviews | Active since Feb 2023
24 Feb 2023, 12:22
Terrible Service!!
I am absolutely disgusted by the service from Vox! I have been without wifi for a week now! We have called numerous times, every time we have to hold for about 20-30 minutes before anyone answers. The service is terrible and I would NEVER recommend anyone to use Vox.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
24 Feb 2023, 12:51Good day, Charissa Van der Merwe
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance.
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance.
Vox
Vox Telecom's reply24 Feb 2023, 12:51
Official
Good day, Charissa Van der Merwe
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance.
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance.
Vox
CVdM
Charissa Van der Merwe's updateReviewer Update
24 Feb 2023, 13:52Good day,
Vox Account Number : ***
Vox Account Number : ***
CVdM
Charissa Van der Merwe's update24 Feb 2023, 13:52
Reviewer Update
Good day,
Vox Account Number : ***
Vox Account Number : ***
Vox Telecom's replyOfficial
24 Feb 2023, 14:55 Good day, Charissa Van der Merwe
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Feb 2023, 14:55
Official
Good day, Charissa Van der Merwe
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Feb 2023, 07:23Good day, Charissa Van der Merwe
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped for self installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped for self installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply27 Feb 2023, 07:23
Official
Good day, Charissa Van der Merwe
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped for self installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router shipped for self installation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox