MB
Mandy B
1 reviews | Active since Dec 2013
05 Mar 2025, 08:29
TERRIBLE SERVICE
I’ve been without WiFi for 3 days now, with no resolution or even an estimated time for when the issue will be fixed. To make matters worse I am still expected to pay for a full month of service despite not having access. This is costing me extra money as I have to buy data just to stay connected. On top of that the Ormonde / Evans Park area regularly experiences outages and we are expected to pay an increased premium for service that’s consistently unreliable. Absolutely unacceptable!!!!
I will be looking for alternative providers, as this level of service is simply not worth it.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Mar 2025, 08:57Good day, Mandy
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
AS per notification the outage has been restored.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
AS per notification the outage has been restored.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Mar 2025, 08:57
Official
Good day, Mandy
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
AS per notification the outage has been restored.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance.
AS per notification the outage has been restored.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Mar 2025, 09:22Good day, Mandy
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Mar 2025, 09:22
Official
Good day, Mandy
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox