CO
Corné Oelofse

1 reviews | Active since Sept 2022

17 Sept 2022, 09:57

Terrible service

Dear fox Telecom.I have now been struggling for more than a week.I have made more than 20 calls to Fox.I have spoken to three different technicians If I hear "we will call you back" one more time,I might explode. Your service is slow.Slow with answering phones,slow for calling and very slow to react per email.Automated email appears quickly but then nothing.Your service is terrible

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Replies (2)
Vox Telecom
Vox Telecom's reply17 Sept 2022, 16:01
Official
Good day,  Corné O 

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 
 
Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply20 Sept 2022, 10:17
Official
Good day, Corné O
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the onsite team attended.
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox