TERRIBLE SERVICE

I got fibre to my home during December 2019.

When subscribing to VOX they advised me that I would only need a 20 download and 2 upload package after I explained to them that we stream from home and that my fiance works from home.

After months of problems and having to speak to my own IT Guy I was informed that I would need a better package.

I contacted Vox on numerous occasions last week and sent an email for the upgrade without feedback from them until Wednesday when I had to contact them again.

Our internet is off again this morning (I also logged calls on Friday and Sunday during last week as we were getting speeds of 0.27 upload).

I contacted them to follow up on the upgrade this morning and they merely advised me that it can take 14 days, but that they were not sure what had been done since the upgrade last Wednesday and that they do not know when the upgrade would be effected I had to wait for the email to come through.

According to VOX they had to send the request for the upgrade through to Vumatel.

When contacting Vumatel I was advised that no order had been placed yet.

I again contacted VOX and spoke to Denise. I requested to speak to a project manager and she merely told me that they will now load the order to Vumatel and same will be effected within 3 days. She thinks there might be a backlog.

Shocking service.