Hellopeter
Share Your Experience
SK
Sithembele K

1 reviews | Active since Jan 2023

13 Jan 2023, 09:50

Terrible Service

I called Vox in December to inform them that I am relocating from Free State to KwaZulu Natal on the 4th of January 2023 so that they make arrangements to fit the WiFi installation.

I've been sending emails since from the 4th and calling even today I still don't have the WiFi connection.The employees are giving me different wrong information. After so long They came yesterday to install and connect but they didn't bring the router along I should for another six days for a router to arrive.I even relocated with my old router and I was advised in December.

I am working from home on my business.I have to pay R500 for data for every 4days with another's service provider since I'm waiting for them It seems like I have to spend 1500 while I'm waiting and still pay for their account.

This is the worse experience.very terrible service

0
Replies (3)
Vox Telecom
Vox Telecom's reply13 Jan 2023, 10:49
Official
Good day Sithembele K Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 

Vox
SK
Sithembele K's update13 Jan 2023, 14:21
Reviewer Update
That is the response I've been getting for the last 9days but comes back to me.

Even now I'm still waiting for you to call after you've sent this response
Vox Telecom
Vox Telecom's reply24 Jan 2023, 14:17
Official
Good day  Sithembele K
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that line has been activated and the router delivered for self installation.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Regards
Vox