Terrible Service!

I contacted VOX over a week ago after receiving an email to try to talk to someone to assist me. I was told put it in writing, let us put you through to accounts or lets try the technical department. I eventually got put through to a manger who said she would put in a request with the technical department to contact me . I obviously have not been contacted by any one! The plan the manager spoke me through was get the tech department to come out to fix my internet and then once it is fixed I can decide if I would like to go ahead with my cancellation or not. I was contacted last week by a different manager who could not even be bothered to spell my name correctly let alone assist me and she has still not rep**** to my previous email. I would like to go ahead with the cancelation if my VOX contract with immediate effect. I feel it is unfair of VOX telecom to expect me to pay over R30 000 to cancel my contract when they have only provided a terrible service!

Reasons for cancelling my contract:

-Installation took over seven months! - I had working internet for a week only. -I contacted VOX numerous times to get it fixed it was not fixed. - I originally contacted VOX to move my satellite to a new house this was over two months ago. I still have not heard form them! -I paid for two months of connectivity for absolutely no service! I move in a week and the equipment is going to be left behind at my old house. - I have now had to provide a different internet provider to make up for VOX's poor service, Is VOX going to take care of that charge seeing as they are so easy to collect and demand their money! - I have been told to continue paying and then I would be credited. - I contacted VOX to cancel my contract to be told I would have to pay a hefty penalty charge. A penalty charge for not having any service. I must pay for people that are not doing their job, I must take my hard earned money to pay for nothing! I am so tired of VOX taking advantage of me and my hard earned money! - My contract can also only be cancelled in July which means I have to pay for three months plus the hefty penalty charge!

Vox is absolutely useless. I feel like they have used and abused my kindness and no one in the company have any idea what is really going on. Every one promises you the moon and the stars when you speak to them and then nothing after it. I will be taking this further if I have no assistance and if I keep being treated in this manner. I am tired of this company taking advantage of me! I can get no assistance and when they do assist they just want me to pay but they can never deliver!