Terrible Service

What A ********** service from Vox. I have been a customer since 2019 acc. number ***. I have app**** for additional fiber to one of my properties at The Blyde in PTA my other account is running in at my house in PE . Installation is ready at The Blyde and i was told it only take up to 48hrs for the line to be activated and router delivered. Little did i know i was just fooling myself. Order was raised on the 03/09/2021 & when i followed up because i wanted to flyback to PE i was told the order is with Balwin , but when i went to Balwin i was told the order was not received from VOx . Today i received another call from vox to start again & accept the order of which i said no i cant do the same thing i did last week. i went to Balwin offices and i was informed that a wrong unit number 2085 has been used for my application so it will be sent back to Vox and they will call me back immediately. After hours of waiting for the call , i called back Vox but i have been taken through each extension/ voicemail. Again another day will end with no direction and i have to leave. All i want now is to cancel this order and my other account and migrate to other service provider which the promise to deliver this afternoon