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Vusumzi S

1 reviews | Active since May 2022

02 May 2022, 17:15

Terrible service

I will never refer my friends to Vox their service sucks. I haven't heard wi-fi for 2 days when I phoned them it took 35 minutes to answer the call and when I got through I was told that my link was canceled by mistake till now I haven't heard from them.

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Replies (2)
Vox Telecom
Vox Telecom's reply02 May 2022, 17:40
Official
Good day  Vusumzi Shinto , 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on HelloPeter.

Kind Regards, 
Vox
Vox Telecom
Vox Telecom's reply04 May 2022, 10:11
Official
Good day, Vusumzi S
 
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the connectivity was resolved after the Network Provider, Vumatel restored the link .
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email *** 
 
 Kind Regards, 
 Vox