Terrible service

After a few phonecalls to Vox asking what is the update on the outage. This has been since the 12th of February, it's now the 23rd. Only one consultant was clear enough to explain. Granted, this is an openserve issue, but is Vox completely unable to communicate with their customers. The debit order goes off like clockwork, no one knows what's going on, no feedback on my calls or an ETA. Complete nonchalant responses. EXTREMELY DISAPPOINTED WITH THE SERVICE