LD
Lazola D
1 reviews | Active since Jun 2020
29 Jan 2024, 18:30
Terrible Service
I took out a contract with Vox in December,I was informed that the first month of December was free and that my router would be delivered within a few days.
2 months later no router has been delivered and yet I am being changed monthly. I complained to the office in Cape Road Port Elizabeth and was informed that everything would be sorted,unbeknownst to me the Vox consultant expects me to do his jobs and locate who in my neighborhood has the router and once I find it I must fetch it and let him know. What nonsense is this?is this how you treat your clients?
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
29 Jan 2024, 19:00Good day Lazola D,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply29 Jan 2024, 19:00
Official
Good day Lazola D,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
05 Feb 2024, 10:08Good day, Lazola D,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was delivered and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was delivered and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply05 Feb 2024, 10:08
Official
Good day, Lazola D,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was delivered and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was delivered and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox