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Calvin C
1 reviews | Active since Sept 2020
10 Dec 2022, 11:37
Terrible Service
I have been a customer with SADV for years and Vox have recently taken over their customers, since then this has been the worst service I have ever received
1st they can’t find my account from my ID number or cellphone number but they manage to bill me every month no problems
2nd I have been without Wi-Fi for 7days now and I have had no joy from their technical staff regarding my issue
Vox please get someone to contact me urgently either to fix my Wi-Fi or cancel my account
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Dec 2022, 12:14 Good day Calvin C,
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Please note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel ref: ISP-997460 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Please note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel ref: ISP-997460 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply10 Dec 2022, 12:14
Official
Good day Calvin C,
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Please note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel ref: ISP-997460 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Please note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider, Vumatel ref: ISP-997460 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
12 Dec 2022, 08:05Good day, Calvin C
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved and the router has been set up.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved and the router has been set up.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply12 Dec 2022, 08:05
Official
Good day, Calvin C
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved and the router has been set up.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved and the router has been set up.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox