Terrible Service

I have to say that Vox is a good service provider but when it comes to lodging a fault or inquiring why your internet is off they are the worst. On the 16th of March 2022, my internet when down at 6 pm. I called their contact number and it advised that they will call you back when you get to the front of the queue. After 45 min, I called back and now they advised that I am number 3 in the queue. I hold on for 10min and then they advised that they will call me back. I waited for another 45 min and then I called them back. Now I was number 2 in the queue. I hold for another 10 min before someone answered only to drop the call after 2min of explaining my situation. Then the whole process started over. By 10 pm I did not get a callback nor could I get through to them. I only got an SMS which stated that they are sorry for the inconvenience caused and I should call them back. To get through to Vox I so frustrating.