LE
Leanne E
1 reviews | Active since Oct 2023
09 Feb 2026, 08:31
TERRIBLE SERVICE
After being a loyal and faithful customer for many years, I will be cancelling as soon as I can. I moved and for some stupid reason you make me get a new router. Why didn't you just take the old router when you installed the new router. I was then billed R2000 for the old router, which I then took to Postnet to courier to you and a week later you disconnect me - all for the old router. Who ever came up with this idea, clearly wants to drive clients away.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
09 Feb 2026, 09:08 Good day Leanne
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply09 Feb 2026, 09:08
Official
Good day Leanne
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the debtors team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Feb 2026, 10:22 Good day Leanne
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Feb 2026, 10:22
Official
Good day Leanne
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox