AP
Alveno P
1 reviews | Active since Sept 2014
16 Aug 2022, 11:36
Terrible Service
I have never experienced such bad customer service from a service provider in my life. I am in my apartment for 16 days and I still don't have a connection. The sales rep, blatantly ignores your complaints or fails to provide feedback. I have to follow up with her......you have to beg them for their service! WOW
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
16 Aug 2022, 13:24Good day, Alveno P
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2022, 13:24
Official
Good day, Alveno P
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
AP
Alveno P's updateReviewer Update
16 Aug 2022, 16:01Thanks
AP
Alveno P's update16 Aug 2022, 16:01
Reviewer Update
Thanks
AP
Alveno P's updateReviewer Update
17 Aug 2022, 16:54Good Day,
I am still waiting.....it is really as if we need to beg VOX for service.....
Regards
Alveno
I am still waiting.....it is really as if we need to beg VOX for service.....
Regards
Alveno
AP
Alveno P's update17 Aug 2022, 16:54
Reviewer Update
Good Day,
I am still waiting.....it is really as if we need to beg VOX for service.....
Regards
Alveno
I am still waiting.....it is really as if we need to beg VOX for service.....
Regards
Alveno
Vox Telecom's replyOfficial
17 Aug 2022, 18:29Good day Alveno P,
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply17 Aug 2022, 18:29
Official
Good day Alveno P,
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
AP
Alveno P's updateReviewer Update
17 Aug 2022, 18:46This is all you have been saying....the same Project Manager that has taken this long to sort it out.....sent her a follow-up again today.. ...zero reply. PLEASE START TAKING YOUR CUSTOMERS SERIOUSLY.....
AP
Alveno P's update17 Aug 2022, 18:46
Reviewer Update
This is all you have been saying....the same Project Manager that has taken this long to sort it out.....sent her a follow-up again today.. ...zero reply. PLEASE START TAKING YOUR CUSTOMERS SERIOUSLY.....
Vox Telecom's replyOfficial
17 Aug 2022, 19:13Good day Alveno P,
Thank you for your post.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your post.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's reply17 Aug 2022, 19:13
Official
Good day Alveno P,
Thank you for your post.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your post.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's replyOfficial
23 Aug 2022, 07:53Good day ,Alveno P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply23 Aug 2022, 07:53
Official
Good day ,Alveno P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox