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Tanya H
1 reviews | Active since Jan 2016
12 Dec 2025, 10:33
Terrible service
I've been without wifi since Monday and it's now Friday. Ive spoken to numerous staff from vox but to no avail. Im feeling quite desperate as I can no longer cope without wifi. WHAT CAN I DO TO GET MY FIBRE BACK ? 3 PROPLE FROM VOX HAVE SAID THEYD GET FROGFOOT TO CALL ME TO MAKE APPOUNTMENT TO GET IT FIXED BUT NO CALLS!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
12 Dec 2025, 10:45Good day Tanya
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Vox Telecom's reply12 Dec 2025, 10:45
Official
Good day Tanya
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
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Tanya H's updateReviewer Update
12 Dec 2025, 11:02I was told this before and to no avail!!!!! Every day im told that the issue has been escalated!!!!!!!!!! Today i spoke to 2 people from vox promising me that a tech would call to come and fix it but nothing yet!!!!!! Why is it so difficult toget a tech out. This has been going on since Monday. Thando, whom I spoke to at 9.25am today agreed that it is shocking service!!!!
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Tanya H's update12 Dec 2025, 11:02
Reviewer Update
I was told this before and to no avail!!!!! Every day im told that the issue has been escalated!!!!!!!!!! Today i spoke to 2 people from vox promising me that a tech would call to come and fix it but nothing yet!!!!!! Why is it so difficult toget a tech out. This has been going on since Monday. Thando, whom I spoke to at 9.25am today agreed that it is shocking service!!!!
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Tanya H's updateReviewer Update
12 Dec 2025, 15:13After being given the run around from vox telecom for a entire week, I was told today, at 2.30pm that my wifi line was incorrectly disconnected! THIS TOOK YOU A ENTIRE WEEK TO FIND OUT????? I AM AT A LOSS AND SEEM TO HAVE EXHAUSTED ALL CHANNELS IN GETTING THIS RESOLVED! IS THERE ANYONE WHO CAN ACTUALLY HELP ME?
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Tanya H's update12 Dec 2025, 15:13
Reviewer Update
After being given the run around from vox telecom for a entire week, I was told today, at 2.30pm that my wifi line was incorrectly disconnected! THIS TOOK YOU A ENTIRE WEEK TO FIND OUT????? I AM AT A LOSS AND SEEM TO HAVE EXHAUSTED ALL CHANNELS IN GETTING THIS RESOLVED! IS THERE ANYONE WHO CAN ACTUALLY HELP ME?
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Tanya H's updateReviewer Update
12 Dec 2025, 16:11THANKYOU TO NARESH GANESH FROM VOX FOR HELPING ME GET RE CONNECTED! U HAVE MADE MY DAY!
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Tanya H's update12 Dec 2025, 16:11
Reviewer Update
THANKYOU TO NARESH GANESH FROM VOX FOR HELPING ME GET RE CONNECTED! U HAVE MADE MY DAY!
Vox Telecom's replyOfficial
12 Dec 2025, 17:44Good day, Tanya
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you are all up and running.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you are all up and running.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Dec 2025, 17:44
Official
Good day, Tanya
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you are all up and running.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that you are all up and running.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox