AN
Angelique N
1 reviews | Active since Sept 2022
06 Sept 2022, 18:55
Terrible Service
It has been a week since I signed up for Vox to activate my fibre in my apartment. They have yet to supply me with decent feedback. I have wasted time, money, airtime and data on contacting them as they do not call back and yet, to no surprise, still no Internet. I have moved across the country and need the Internet to organise everything but cannot be more disappointed in the service I have received. I have now 3 people working on the project and still nothing. The infrastructure for the WiFi is there but it seems to be very difficult to set the line up. Would not recommend them in any aspect!
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Replies (2)
Vox Telecom's replyOfficial
06 Sept 2022, 19:29Good day, Angelique
Thank you for your review.
Kindly note that Vox has received the handover of your link today. You are now on Step 4.
Step 1: Vox places order with Balwin - the infrastructure provider (up to 2 working days)
You will receive an email to this address ***XX updating you with reference numbers and the progress of your installation. Balwin will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Balwin Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Balwin to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Balwin
Balwin will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
We have escalated your query to the Installations team to contact you to arrange the installation of the router.
Kind Regards,
Vox
Thank you for your review.
Kindly note that Vox has received the handover of your link today. You are now on Step 4.
Step 1: Vox places order with Balwin - the infrastructure provider (up to 2 working days)
You will receive an email to this address ***XX updating you with reference numbers and the progress of your installation. Balwin will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Balwin Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Balwin to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Balwin
Balwin will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
We have escalated your query to the Installations team to contact you to arrange the installation of the router.
Kind Regards,
Vox
Vox Telecom's reply06 Sept 2022, 19:29
Official
Good day, Angelique
Thank you for your review.
Kindly note that Vox has received the handover of your link today. You are now on Step 4.
Step 1: Vox places order with Balwin - the infrastructure provider (up to 2 working days)
You will receive an email to this address ***XX updating you with reference numbers and the progress of your installation. Balwin will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Balwin Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Balwin to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Balwin
Balwin will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
We have escalated your query to the Installations team to contact you to arrange the installation of the router.
Kind Regards,
Vox
Thank you for your review.
Kindly note that Vox has received the handover of your link today. You are now on Step 4.
Step 1: Vox places order with Balwin - the infrastructure provider (up to 2 working days)
You will receive an email to this address ***XX updating you with reference numbers and the progress of your installation. Balwin will validate your order by confirming the feasibility of your address. Please note that if your suburb or complex is not yet live with fibre, your order will be captured and only actioned once it goes live.
Step 2: Balwin Installation (up to 14 working days if your suburb or complex is live)
Once your Vox Fibre order has been accepted, you will be contacted by Balwin to arrange a mutually suitable time to do a site survey and install the fibre line into your home. This step is usually the longest of all the steps as it involves the scheduling, planning and actual installation of your Fibre line. In most cases, the fibre installation will happen on the same day and can take up to 6 hours. Occasionally, there have been cases of installations spanning several days.
Step 3: Line Configuration & Testing by Balwin
Balwin will configure the Optical Network Terminal (ONT) - the piece of hardware that your Fibre line will be connected to inside your home and test that the line is in working order.
Step 4: Router Configuration & Installation by Vox
We will either send a dedicated Vox engineer to install your router, or courier it along with a step by step guide for a quick hassle free set up.
We have escalated your query to the Installations team to contact you to arrange the installation of the router.
Kind Regards,
Vox
Vox Telecom's replyOfficial
09 Sept 2022, 08:02 Good day, Angelique
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply09 Sept 2022, 08:02
Official
Good day, Angelique
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox