Terrible service :-(

I have been trying to get in touch with your accounts department with no success. Please cancel my account with immediate effect and come and fetch your router and everything else I have of yours. Since I moved from Telkom to Vox I have had nothing but endless trouble. To date my wifi has not been working properly it drops connection and then buffers etc? It took a month for us to even get the router sent to us and all the person did was drop it and go? I asked for a technician to come out to assist with the installation etc and to date no one has come Only a technical advisor called to test the speed because when I switched over from Telkom I wanted the same Mbs speed which was over 800… I have never had this with vox.

The highest speed has been 200 to 300 mbs which is less than what I had with Telkom and you guys are more expensive  I was never told about having to pay for any router etc and also was never given the option for a debit order or EFT? No one bothers to assist us the service has been nothing but shocking and disappointing and I shouldn’t have to pay for a service that I am not getting or that the system isn't working