CF
Cornelia F
1 reviews | Active since Dec 2017
04 Feb 2025, 10:38
Terrible service
Our unit in the complex was the only one after an outage that did not go back online, I’ve logged 2 calls & literally spent hours on calls trying to get through. Still no resolution! This is the worst Fiber company I’ve ever had to deal with. (& I’m not even with them for 3 weeks yet!)
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 Feb 2025, 10:47Good day, Cornelia F
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance. We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Allocated: SMS message sent to Cornelia Ferreira 3/Feb/2025 17:06:54
Content: Good day,
Fibre Line Query has been logged with FNO Vumatel (***) the FNO has a turnaround time of 72 hours.
We are following up and will update you once we have Feedback.
Vox ***
Regards,
Vox Telecom
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance. We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Allocated: SMS message sent to Cornelia Ferreira 3/Feb/2025 17:06:54
Content: Good day,
Fibre Line Query has been logged with FNO Vumatel (***) the FNO has a turnaround time of 72 hours.
We are following up and will update you once we have Feedback.
Vox ***
Regards,
Vox Telecom
Vox Telecom's reply04 Feb 2025, 10:47
Official
Good day, Cornelia F
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance. We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Allocated: SMS message sent to Cornelia Ferreira 3/Feb/2025 17:06:54
Content: Good day,
Fibre Line Query has been logged with FNO Vumatel (***) the FNO has a turnaround time of 72 hours.
We are following up and will update you once we have Feedback.
Vox ***
Regards,
Vox Telecom
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider, Vumatel for assistance. We will provide feedback to you via the initial request logged.
The Support team has confirmed that they have been in contact with you to provide the feedback too.
Allocated: SMS message sent to Cornelia Ferreira 3/Feb/2025 17:06:54
Content: Good day,
Fibre Line Query has been logged with FNO Vumatel (***) the FNO has a turnaround time of 72 hours.
We are following up and will update you once we have Feedback.
Vox ***
Regards,
Vox Telecom
CF
Cornelia F's updateReviewer Update
04 Feb 2025, 13:08I can confirm, technicians onsite to assist. Thank you so much - sadly the original calls to the call centre were not leading anywhere, but the rapidness with which the escalation was dealt with restored my faith in the company - much appreciated. I will be changing the rating.,
CF
Cornelia F's update04 Feb 2025, 13:08
Reviewer Update
I can confirm, technicians onsite to assist. Thank you so much - sadly the original calls to the call centre were not leading anywhere, but the rapidness with which the escalation was dealt with restored my faith in the company - much appreciated. I will be changing the rating.,
Vox Telecom's replyOfficial
06 Feb 2025, 13:08Good day, Cornelia
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Feb 2025, 13:08
Official
Good day, Cornelia
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox