JL
John-Paul Lloyd
1 reviews | Active since Jul 2022
29 Jul 2022, 11:51
Terrible Service
I have endless connectivity issues, on top that for 11 months I was paying for a 100Mbs/100Mbs line and logged so many complaints on the speed, to keep getting told it was an error fault. Now I was told that Vox had made an error that they never upgraded the line correctly. The fault was admitted that Vox messed up. Now on top of that I am being declined for being credited for the mistake by Vox. I had so many references that were just closed
Terrible service delivery, and to compensate for there mistakes. If I could I would have removed the one star rating
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
29 Jul 2022, 13:44Good day, John-paul L
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply29 Jul 2022, 13:44
Official
Good day, John-paul L
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
JL
John-Paul Lloyd's updateReviewer Update
29 Jul 2022, 13:47Kindly do because I was declined for credit which clearly was not my fault. It is a right to be credited if I do not get what I pay for
JL
John-Paul Lloyd's update29 Jul 2022, 13:47
Reviewer Update
Kindly do because I was declined for credit which clearly was not my fault. It is a right to be credited if I do not get what I pay for
Vox Telecom's replyOfficial
05 Aug 2022, 07:11 Good day, John-paul L
Thank you for your patience whilst this matter was being investigated.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
We have received confirmation that you have been contacted and advised that your speeds are provisioned correct .
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind regards, Vox
Thank you for your patience whilst this matter was being investigated.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
We have received confirmation that you have been contacted and advised that your speeds are provisioned correct .
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind regards, Vox
Vox Telecom's reply05 Aug 2022, 07:11
Official
Good day, John-paul L
Thank you for your patience whilst this matter was being investigated.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
We have received confirmation that you have been contacted and advised that your speeds are provisioned correct .
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind regards, Vox
Thank you for your patience whilst this matter was being investigated.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
We have received confirmation that you have been contacted and advised that your speeds are provisioned correct .
Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind regards, Vox