ZM
Zimisele M
1 reviews | Active since Apr 2014
07 Mar 2023, 11:15
Terrible Service
I installed a fibre to home and I have been struggling to connect since Last week. Calling this people is a mission. I sent emails also without any success. Basically, I am paying for something that is not helping.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
07 Mar 2023, 13:03Good day , Zimisele
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Mar 2023, 13:03
Official
Good day , Zimisele
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
ZM
Zimisele M's updateReviewer Update
07 Mar 2023, 14:39I am still waiting for your call. Nothing is happening still to fix this matter
ZM
Zimisele M's update07 Mar 2023, 14:39
Reviewer Update
I am still waiting for your call. Nothing is happening still to fix this matter
Vox Telecom's replyOfficial
07 Mar 2023, 15:42Good day , Zimisele
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. The support team did try to contact you 13:37 today -
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
A call back has been scheduled .
Regards
Vox
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. The support team did try to contact you 13:37 today -
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
A call back has been scheduled .
Regards
Vox
Vox Telecom's reply07 Mar 2023, 15:42
Official
Good day , Zimisele
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. The support team did try to contact you 13:37 today -
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
A call back has been scheduled .
Regards
Vox
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. The support team did try to contact you 13:37 today -
Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
A call back has been scheduled .
Regards
Vox
Vox Telecom's replyOfficial
08 Mar 2023, 08:58Good day, Zimisele
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved, after enabling the WiFi on the Mikrotik
Also Guided on how to set-up his 3rd party Deco extenders. Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved, after enabling the WiFi on the Mikrotik
Also Guided on how to set-up his 3rd party Deco extenders. Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply08 Mar 2023, 08:58
Official
Good day, Zimisele
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved, after enabling the WiFi on the Mikrotik
Also Guided on how to set-up his 3rd party Deco extenders. Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved, after enabling the WiFi on the Mikrotik
Also Guided on how to set-up his 3rd party Deco extenders. Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox