SP
Sashen P
1 reviews | Active since Nov 2019
05 Sept 2022, 11:20
Terrible Service
Since Saturday the 3rd of August, our fibre has been down. Numerous calls to Vox since then and till now no feedback or anything on the issue at hand. They don't know what's going on and just refuse to assist or provide any information. Such pathetic service. As our ISP they serve no use. They have let us down
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Sept 2022, 11:30 Good day Sashen P
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***/09/2022
The Support team will follow up with the Network Provider , Vodacom REF: SR*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***/09/2022
The Support team will follow up with the Network Provider , Vodacom REF: SR*** on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply05 Sept 2022, 11:30
Official
Good day Sashen P
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***/09/2022
The Support team will follow up with the Network Provider , Vodacom REF: SR*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***/09/2022
The Support team will follow up with the Network Provider , Vodacom REF: SR*** on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
06 Sept 2022, 11:43Good day, Sashen P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Kindly note that we have received confirmation that the Support team did attempt to contact you ,
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to confirm resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Kindly note that we have received confirmation that the Support team did attempt to contact you ,
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to confirm resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Sept 2022, 11:43
Official
Good day, Sashen P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Kindly note that we have received confirmation that the Support team did attempt to contact you ,
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to confirm resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Kindly note that we have received confirmation that the Support team did attempt to contact you ,
Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to confirm resolution.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox