terrible service.

i have been trying to get hold of the service provider regarding my home fibre for 7 days without success while is the same time they completely ignore emails i send to *** regarding my account being blocked while my payments are update, i even send proof of payment to the same email address detailing the issue but no one responds to my query, when i log in on the vox app my statement shows payment is received but they completely refuse to provide services for the payment of the Wi-Fi on the home fibre service. i have been calling this company since 13 March and sending emails and even today 19 March they still don't respond to my complaint about their service which is utter *******.