NZ
Nomathemba Z
1 reviews | Active since Sept 2020
02 Jun 2025, 10:39
Terrible sales team
Vox agents I dealt with since 11 May 2025 are terrible at their jobs!
I requested fibre to be activated at my new place by the 1st of June but nothing has been done! They are even claiming I requested to be activated by the 7th of June. At some point when I followed up on my order, the agent told me that the previous agent must have been scared to tell me that they don't work with Frogfoot in my new area anymore (this was a lie) I've supported Vox for years now and didn't expect such a horrible service!
Now I don't have fibre for work and I work from home! They are a terrible bunch. I'm really shocked and upset.
I wish I had gone with another service provider.
Horrible
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Jun 2025, 11:09Good day, Nomathemba
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Jun 2025, 11:09
Official
Good day, Nomathemba
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Jun 2025, 11:57Good day, Nomathemba
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for a self-install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for a self-install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Vox Telecom's reply04 Jun 2025, 11:57
Official
Good day, Nomathemba
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for a self-install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the router shipped for a self-install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox