Terrible Sales Person

I contacted Vox to inquire about home internet. I was told that I would be able to install a fibre line at my address. But when I queried the cancellation policies I was told to contact the call centre and find out myself. The number did not work. When I pushed the sales person to answer my questions, as they really should know, she eventually told me that the contract is unbreakable and I would be liable to pay all outstanding fees remaining in the 24 months. When I questioned her as to why since this would be in breach of CPA unless they were providing equipment I needed to pay off etc, she simply ignored me. I do not know much about fibre, but if I am going to be roped onto an unbreakable contract then I have the right to find out the details despite how ridiculous my questions may be.<br> <br> I did actually complain to Vox who responded fast and answered all my questions, it was really quite simple, an easy answer to an easy question regarding paying off equipment. However, another sales person we contacted informed us that actually fibre is not available in our area. It was a complete waste of time and this was the last straw which is why I decided to post my complaint here.